[WebPointUSA's

Help Guides make

managing a Web

site as easy as

Point, Click

& Type!]

WebPointUSA is pleased to provide you with friendly and effective Customer Support. You can reach us by phone Monday through Friday, 8:00 a.m. to 5:00 p.m. CST, or by e-mail 24 hours/day, seven days a week. Here's how to reach us.

WebPointUSA
10375 Richmond Ave Suite 800
Houston, Texas 77042
800-715-5115
www.webpointusa.com
Click Here for Customer Support



Check out our convenient Help Guides. You'll find them very helpful and easy to use. Just browse through our selection below, and click on the one you need to view.

How To Add Web Site Users

The “Web Site Security” tab allows you to 1) create user accounts for e-mail and your Intranet, 2) grant and restrict access to specific pages within your site, and 3) grant and restrict access to the administration areas of your Web site.


Defining The Look of Your Site

A very popular feature of your site is the ability to choose from a various designs or “styles”. Not only can you select the look that best represents the message you want to convey on the Internet, but you can also change it anytime you'd like – for no additional charge. The “Define the Look” tab in Site Assistant is where you go to make this happen. This Help Guide will walk you through the steps of accomplishing this simple, yet powerful task.


Modifying Pages Overview

One of our most popular features is also the feature that makes a your site the best value available. The ability to make your own modifications gives you flexibility, saves you money, and puts you in the driver's seat in every respect. You are able to manage your Web site on your schedule. You pick the day and time that is most convenient to you and there is no additional costs to incur. Here's how easy it can be with your new Web site.


How to Register a Domain Name

Having your own domain name is a great way to “brand” your business on the Internet. We make it easy for you to search for an available name, and then register it with just a few simple steps. 


Setting Up Email Accounts

Our service provides you with a domain name that includes up to 10 e-mail accounts, giving you an opportunity to give your staff and/or associates their own e-mail related to your business. If you haven't transferred your existing domain or registered your domain name using the promotional code that was provided to you when you got your site, you'll need to do this first before you can utilize the e-mail features. This Help Guide will instruct you in how to set up your e-mail accounts and begin to use them.


Using the Custom Page Editor

Do you have a specific layout or page design in mind?  If you can't find what you want with the other optional pages, simply create your own with a Custom page. The Custom page features an editor tool bar that is similar to several word processing programs allowing you to create Web pages for your site without the restrictions of the other preformatted optional pages.  

This Help Guide will walk you through using the most common features of the Custom page.


Using the Gallery Page

The Gallery page can be used to create multiple online photo galleries. You can use this page to showcase your facilities, products or events. You can also password-protect this page and use it for in-house viewing only to let employees view photos of company get-togethers.

This Help Guide will give instructions on how to add a Gallery Page and upload photos to the page.


Using the Photo Album

The Photo Album functionality allows you to create as many separate photo albums as you want and include a short description about each one. You can then upload as many pictures as you desire for each album, even provide a description of each photo. Our upload tool will automatically resize and optimize for the web automatically.


Using the Guestbook

The Guestbook functionality places a powerful communication tool in your hands. Following are two key ways in which it may be utilized:

1.     To send an E mail directly to your Guestbook members.  Whenever you want to send an E mail notification to members of your Guestbook, you can enter web site administration, select the Guestbook page then compose and send a message as well as include an attachment, if desired.

2.      When used in conjunction with the Important Dates page. Whenever you add an event to the Important Dates page, you can send an E-mail reminder or announcement of the event to all members in your Guestbook.

Visitors to your site can "sign" your Guestbook by submitting their contact information. This information is automatically stored for you, creating a database of your visitors. You also have the capability of bulk uploading a pre-established list.  The system will also notify you via E mail when someone visits your Guestbook and adds their contact information.


Using the Important Dates Page

The Important Dates page has multiple purposes. You may want to post Upcoming Dates and Events that you want all visitors of your site to see, complete with descriptions.  Using the Editor tool to create a message where you can add graphics, change font colors and styles and more will make this page come alive!

 

To achieve even greater functionality, when you add any Guestbook page to your site and then add a date to an entry in your Important Dates page, you will have the option to send all of the members of your Guestbook a reminder of the event, sent on the date you specify.


How to Use Your Storage Vault

 The File Storage area is designed to be a central repository or storage vault to upload various types of files you may desire to link to or reference from most pages offering text boxes throughout your site. It has an initial total file capacity of 5MB but can be adjusted to meet your unique needs.  Use this Help Guide for information on how to use this area.


How to Setup Outlook Express

We provide an easy to use interface to access your email directly from your website, but you may prefer to use a 3rd party program like Microsoft Outlook Express to download email to your computer. This Help Guide will help you setup your Microsoft Outlook Express to download your email.


How to Setup Microsoft Outlook 2002/2003

We provide an easy to use interface to access your email directly from your web site, but you may prefer to use a 3rd party program like Microsoft Outlook to download email to your computer. This Help Guide will help you setup your Microsoft Outlook 2002/2003 to download your email.


How to Setup Microsoft Outlook 2007

We provide an easy to use interface to access your email directly from your web site, but you may prefer to use a 3rd party program like Microsoft Outlook 2007 to download email to your computer. This Help Guide will help you setup your Microsoft Outlook 2007 to download your email.


How to Use the Virtual Office

There are two areas of the Virtual Office: the user side and the Administration area within Site Assistant. The user side will be where members of your company and/or anyone else with access can log on to check their e-mail, use the other functions such as the file cabinet, address book, task lists, calendar, etc., and read information posted by the Administrator. The Virtual Office administration tab within Site Assistant area is where you can go in to make overall changes to the Virtual Office.


Setting Up Your E-Store

If you want to be able to offer your products online, then our optional My E Store just may be the answer you need!  Our website technology provides you with all the tools you need to quickly and easily set up your E-Store and begin selling your products online. Your new E-Store has all the necessary features your customers need and yet maintains the ease of management and flexibility most merchants want.

  • All purchase transactions are made via a secure 128 bit encryption connection
  • No necessity to establish a costly online merchant account or purchase your own secure certificate
  • Choose your preferred payment option from Manual Processing with a pre-existing merchant account or using your PayPal Business or Premier Account
  • Customers can search for products from categories you establish or via a search box
  • Capability to support up to 500 products
  • Option to add multiple attributes to your products such as size and color
  • Automated E mail notification of orders placed and processed to both merchant and customer
  • Ability to set up different shipping options and tax rates (Manual Processing)
  • Secure fulfillment area to process pending orders

 


Transferring a Domain Name to Your WebPointUSA Site

With your web site activation you may choose to modify an existing domain name record if you already have one. You can also transfer an existing domain name to us to manage if desired. Your web site site can have as many domain names associated with it as you wish. Additional domain names are available at our current rates. Contact us through our toll free number or via the web site for details.

This Help Guide will help you understand how to transfer an existing domain name to your new site.


SpamGuard E Mail Spam & Virus Control

 If you have E mail provided with your web site account, you can take advantage of our SpamGuard spam and virus control.  While no system can completely eliminate spam, SpamGuard can greatly reduce the volume of unsolicited messages you receive.

This Help Guide includes information about what spam is, an overview of how our SpamGuard system works, how to activate SpamGuard and use of the administration tools.

Note:  You must have an E mail account associated with your web site account  to activate SpamGuard.   If you need to establish an E mail account, please refer to the Help Guide Setting Up E mail Accounts.



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